Refunds & Cancellations

You can cancel any order before it is dispatched and get a full refund, shipping included. Write to hello@thecreativecosmos.in with your order reference as soon as you can — pieces are dispatched within 2–4 days, so the window is short.

If payment failed or you closed the window mid-payment, nothing was taken and the order simply lapses. You can start again, or ask us to release it.

If something isn’t right, you have 7 days from delivery to tell us you want to return it.

The piece needs to come back unworn and undamaged, with its packaging. Paper jewellery is light and strong but not indestructible — once a coil has been crushed or a piece has got wet, we cannot resell it, and we cannot refund it.

Return postage is yours unless the piece was faulty, damaged in transit, or not what you ordered — in which case it is ours, and we will arrange the pickup.

Commissioned and personalised pieces. They are made for you and cannot be sold to anyone else. This does not apply if the piece is faulty or isn’t what we agreed.

Pieces damaged by wear or by water. Paper quilling is sealed but not waterproof; the care guide explains what it can and can’t take.

Anything reported after 7 days. Do check your parcel when it arrives.

Tell us within 48 hours and send a photograph of the piece and the packaging. We will replace it or refund it in full, including what you paid for shipping, and we will cover the cost of sending it back. You do not need to argue the point with us — a parcel that arrives broken is our problem, not yours.

Email hello@thecreativecosmos.in with your order reference and a line about what’s wrong, with a photograph if the piece is damaged. We will reply with the return address and what to do next. Please don’t post anything back before you hear from us, or we may not be able to match it to your order.

Once we have the piece and have checked it, the refund is issued within two working days. It goes back by the same method you paid with — we cannot refund a card payment to a bank transfer, or the reverse.

After we issue it, Razorpay and your bank take about 5–7 working days to put it back in your account. That part is out of our hands, but you will have our confirmation the moment it is sent.

Cash on delivery orders are refunded by bank transfer or UPI, so we will ask you for those details when you start the return.

We don’t run a separate exchange process, because each piece is made singly and the one you want may not exist yet. Return the piece for a refund and place a new order, and tell us you’re doing that — we will keep an eye out for both.

Write to hello@thecreativecosmos.in or use the contact form. A real person reads it.